A ZIP file is a compressed version of a larger file or folder. ZIP files save storage space, are convenient and can be quicker to download. When you download a ZIP file from our Data Center, it is not immediately able to be opened.
If you’re on a PC, you can right-click the ZIP file and choose ‘Extract All’ to unzip the contents. Select the location where you want your extracted files to appear and click ‘extract’.
If you’re on a Mac, double-click the ZIP file and the uncompressed contents will appear next to the ZIP file. If you do this in a Finder window and don’t see the contents, try organizing by name or date modified.
Are you unzipping your restricted data file?
Restricted data files are zipped and encrypted. You’ll need a password to unzip and open these files. The software you use to unzip your data must prompt you for a password. If you don’t see the prompt, try using different software.